Refund Policy

Refund Policy
Last Updated: 16/04/2025

At FlatOut Co., we are committed to ensuring your satisfaction with our design services. This Refund Policy outlines the conditions under which refunds may be granted.

 

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

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• If the final product is defective or does not match the agreed-upon specifications provided during consultation.

• If cancellations are made before materials or resources are purchased for the project.

 

2. Non-Refundable Conditions

Refunds will not be granted under the following circumstances:

 

• For changes in preferences after the project has commenced.

• For completed projects that meet the agreed-upon specifications.

• For cancellations made after materials have been purchased or custom production has started.

 

3. Refund Process

To request a refund, please follow these steps:

 

1. Contact us at accounts@flatout-co.com or 0426 708 669 with the details of your request.

2. Provide proof of purchase and relevant information regarding your concern.

3. Once your request is reviewed, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method.

 

4. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us at:
FlatOut Co.
Email: accounts@flatout-co.com
Phone: 0426 708 669